Clearword helps Customer Success leaders run better customer meetings, coach CSMs to be rockstars, and foster a customer-centric culture that scales revenue while reducing churn.
With so many meetings, it’s easy to forget the discussions, decisions, and action items that happen. Choose which meetings to record and Clearword will auto-join to transform your conversation into smart meeting minutes with discussed topics, action items planned and a highlight summary you can share.
It’s never been easier to keep teammates, cross-functional departments, and leadership aligned with the voice of customer!
With Clearword, get first-hand insight into how (and why) decisions are being made by customers across your organization. With a centralized meeting library organized by what’s important to you most, you can have full transparency into customer discussions, pain points, and feedback in one place.
Search by keyword or attendee and instantly discover key insights to increase adoption, reduce churn and prioritize customer issues within your product.
You don’t have to spend hours shadowing live calls. Get visibility into your team’s customer conversations and provide hands-on coaching so retention and revenue stay on track.
With all customer calls captured in Clearword, you can easily understand what sets your top performers apart, how they handle difficult or technical questions, churn, and more.
Clearword makes it easier than ever to get your newest CSMs up to speed. Simply create a centralized (and searchable!) enablement hub packed with everything they’ll need to succeed - from past team meetings for their department and the latest all-hands to detailed customer calls and product demos.
Even better? CSMs learn directly from top performers without being on numerous live calls.
See why hundreds of remote teams are using it today.